1) How much is shipping to the US?
- Shipping prices are based on the weight of the total items ordered.
2) Do you ship internationally?
- Yes, we ship worldwide. Don’t see your country listed? Let us know.
3) What is your order processing timeline?
- All orders are shipped within 1-3 business days.
4) My package is lost! What do I do?
- We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.
1) Do you accept returns?
- At this time we only offer returns for store credit. Returns for store credit must be made within 30 days of purchase. Items must arrive back to use in perfect condition. FREE prepaid labels will be provided for store credit returns. Only US customers are eligible for returns.
1) Do you offer exchanges?
- We happily accept exchanges. FREE prepaid labels will be provided for exchanges. Only US customers are eligible for exchanges.
Oh no! That's the worst. If you receive an item that is defective, please just email us at email@example.com and we will work with you to get you a brand new item.
Ready to send back your return/exchange?
Please send an email to firstname.lastname@example.org with the below information and we will send you a pre-paid return shipping via email:
- First and Last Name
- Order Number
- Item you would like returned
- Reason for return